الشروط والأحكام | Terms of Use

PART (B) — TERMS & CONDITIONS (English — convenience translation)

1. Acceptance, eligibility & age

• By using the website or the App you agree to these Terms and to the Privacy Policy; if you do not agree, do not use the service. The operator is HLUL ZAD FOR INTERNET CONTENT PROVIDER, registered in Dubai, United Arab Emirates under Commercial Register No. 1216260 ("we").
• You must be 18 or older and have full legal capacity. The service is not directed to children.
• At sign-up in the App, a separate consent screen is shown before any health data is collected.

2. Nature of service & important medical disclaimer

• The platform provides educational content, calculator tools, and a nutrition-coaching service within the keto-diet style, plus a wellness & nutrition app offering plans, dietary suggestions, and habit tracking.
• The service and the App are a general nutrition tool, NOT a medical device, and provide no diagnosis, treatment, medical advice, or medical claims, and are not a substitute for a physician. Consult a professional before any dietary change — especially during pregnancy, breastfeeding, or Nifas, or with a medical condition (e.g. diabetes, kidney disease, eating disorders). You are solely responsible for your decision to follow any plan.
• The platform makes no therapeutic claims, no promise of cure, and no guaranteed results; results vary from person to person.
• Read the full Medical Disclaimer.

3. AI features

The AI coach and the food-photo scanner are assistive personalization tools, NOT medical advice or diagnosis. The AI runs on our own servers — except the meal features (recipes, plans and shopping lists), which may use an external AI provider with de-identified meal data only, as described in the Privacy Policy — and its outputs are general wellness suggestions you are free to follow or not. These outputs may contain errors or inaccuracies; always verify before relying on them.

4. Account & security

You are responsible for your credentials and account activity. Authentication is via a secure sign-in system. Report unauthorized use immediately.

5. Subscriptions, payments & pre-contract disclosure

• The nutrition-coaching service is currently subscribed to via direct contact (WhatsApp) with no on-site electronic payment. The App is currently free, access may be via vouchers/codes, and paid subscriptions may be enabled later.
• When paid subscriptions go live: we disclose, clearly and in plain language before purchase, the price, the subscription term, the auto-renewal mechanism, and how to cancel. Card payment is not currently enabled; if card payment is enabled in future, a PCI-DSS-compliant payment processor will be added and disclosed here, and we will not store your card data.
• We issue an invoice as required by applicable UAE law once paid subscriptions are active.
• No fixed price is published; the subscription fee, duration, renewal and cancellation are agreed directly between the coach and the subscriber via direct contact (WhatsApp) before the service begins.

6. Refunds & cancellation

• Nutrition-coaching service: the cancellation and refund terms set out in the Subscription Agreement (clause 5) apply, including a seven-day right of withdrawal before benefiting from the service, and no refund after the personalized advisory service has actually begun.
• Digital content in the App: the service is digital content made available immediately. Under applicable consumer-protection law, the right of withdrawal / refund may be excluded for digital content once performance/access has begun with your express consent. In-store purchases (Apple/Google) are also subject to the respective store’s own refund policy, which may override ours.
• For subscriptions arranged directly with the coach with no online payment on the website, cancellation and refund are handled as agreed between the coach and the subscriber, preserving consumer rights under applicable UAE law.

7. Acceptable use & intellectual property

• All content, plans, and materials on the website and the App (other than your content) are owned by the platform or its licensors and may not be republished, sold, distributed, or reverse-engineered except as the law permits.
• Prohibited: unlawful use or use contrary to applicable UAE law, infringing others’ rights, unauthorized access, or abuse of the coaching feature.
• In cross-gender coaching, photo sharing is hard-blocked and only numeric measurements are exchanged, with a consent gate before the chat opens.
• The platform disclaims responsibility for imitation/impersonation accounts; only the official channels are authorized.

8. Your content & license

You retain ownership of your data and content (food/progress photos, logs). You grant us a limited license to process them solely to provide the service to you (on-prem AI analysis, authorized coach sharing). We do not sell your data.

9. Third parties / sub-processors

We take a privacy-first approach: our own infrastructure is self-hosted on our own servers, and your data is not shared with external parties except the providers listed below, each limited to the purpose shown. This infrastructure includes PostgreSQL, Redis, MinIO (object storage), Ollama (our in-house / self-hosted AI — NOT a cloud AI vendor), and Keycloak (identity/login); the data stays on our own infrastructure. The external providers we genuinely use are listed in the table below and in the Privacy Policy; they include WhatsApp / Meta — solely to deliver the one-time login code (OTP) to your phone number, and an external AI provider for the meal features, which receives de-identified meal data only.

10. Privacy, your rights & account deletion

• Your data is processed per the Privacy Policy. Your health data is treated as "sensitive data" subject to heightened protection and explicit consent.
• You have rights of access, correction, deletion, withdrawal of consent, and obtaining a copy of your data.
• In-app account deletion is available via Settings → Delete account; records under statutory retention (tax records, consent records) are excluded from deletion. For details see the Account & Data Deletion page.

11. Availability & "as is"

We aim for uninterrupted service but do not guarantee it. The service is provided "as is" and "as available" without implied warranties, to the extent permitted by law.

12. Limitation of liability

• The service is provided "as is", and the platform is not liable for damage arising from violating instructions, concealing health data, following sources outside its official channels, or for indirect or consequential damages, to the extent permitted by law.
• This clause does not limit any non-waivable right under applicable UAE law (including consumer-protection law).

13. Termination

You may stop using the service and delete your account at any time. We may suspend/terminate for breach, subject to statutory retention of financial records.

14. Changes

We may update these Terms and publish a new version/date, notifying you of material changes. The version published at the time of your use applies.

15. Governing law, disputes & contact

• Governing law & venue: these Terms are governed by the laws of the United Arab Emirates (Emirate of Dubai), and the courts of the Emirate of Dubai have jurisdiction over any dispute arising from them.
• Contact: [email protected].